Return & Refund Policy
Return & Refund Policy
DAMAGED/MISPRINTED ITEMSIf your customized jerseys arrive defective, please contact us by filling out our form with your order number, and include a picture of your item explaining the issue, our customer support will be able to assist you.
Please note: Return and exchange your items within Thirty days after receiving your order. Whatever size, name, and number you upload will be printed on your item. If the incorrect size, name, or number is selected by you and sent out to you, DIYOJ is not responsible for replacing these items.
Since your personalized jerseys are one-of-a-kind and made just for you, a $20 customization fee per item is included in your purchase. If you would like to cancel your order, please send us an email with your order number and the reason of the cancellation, and we will try to retrieve it back. But please note that once your order has been submitted we will immediately begin production on the personalized items. If you would like to cancel your purchase which has been put into production, your order is subject to a $20 restocking fee per item.
All refunds will be credited for the original amount paid, subtract shipping fees, discounts on personalized items, except in the case of an incorrect shipment. Once your return has been processed, you will receive a confirmation email; please note that it may take an additional 7-10 business days from the date you receive this email for the funds to be available in your account and it may take an additional billing cycle to see the funds on your billing statement.
Exchange & Return
Our personalized item cannot be returned unless it is defective or damaged. We will pay for the shipping fee if the item is defective or damaged for our reason. Please refer to our Return Policy on Damaged/Misprinted Items or please contact our customer service for return.
Please note that the following reasons are NOT covered by our Return/Exchange Policy, and we are not liable for these issues.
- Products are damaged by misuse or mishandling.
- Personal Reasons due to changed mind, etc.
- Personalized items are one-of-a-kind, it cannot be returned unless it is defective or damaged.
- All sales are final after 30 days from receival.
- This is a custom jersey which was not manufactured by or in any manner associated with any professional sports brand, league or manufacturer. Our custom jersey which is independently produced and designed carries no professional sports league designation or brand.
- DIYOJ reserves the right to make any amendments to this policy at any time. Notification of any changes will be published on this page. If you have any inquiries regarding cancellations or any of our other policies please Contact our Customer Service Representatives.
If you have any inquiries regarding cancellations or any of our other policies please send an email to firstname.lastname@example.org. You will get a reply within 24 hours from Monday to Friday.