FAQs

1. How do I find the custom jerseys I want to buy?

Find on home page the category of the item you want to buy (in the category list on the top of the page below the site title), move your mouse to the category name, you will see a list of sub-categories. Choose the one your item belongs to, and you will to transferred to the product page. You can choose the item you want to buy here.

2. How do I make my favorite custom jerseys that I didn't find online?

Please contact us and tell us what's your idea. We would be happy to send you a free mock-up of your design and a modest price quote based on exactly what you want.

3. How do I place an order?

After click the item you are looking for, select size and fill in name, number, material, then click Add to Cart. Review the items in your shopping cart. Enter coupons or discount codes if you have any. When you are ready, click Proceed to Checkout. Choose your check out method as guest or registered customer(registered customers can log in from the right page). Click Continue and you will be transferred to the payment page. Please indicate the destination for the product, the method of payment and the billing address. Review your order information. You may edit your address and payment information. Select "Process Order" to complete checkout. Do not forget to keep the order information in a secure place in case that you may need to check your order status.

4. How do you send my personalized jerseys?

We are proud to use UPS/DHL/Fedex/TNT/USPS as our primary carrier. Our production time will be the same and shipping costs vary depending on where the order is going.

5. How long will I get my custom jerseys?

Typically, it takes about 7-9 business days to prepare your order, and shipping time is 8-10 business days. If your order choose Expedited shipping, the delivery time is 3-5 business days.

6. How to track my order?

If you are a registered member of our website, you may track your order using the "Order Inquiry" link. Or, our Customer Service can help you track your order. And when we get the tracking number from the express company, we also can send it and the tracking link to track the parcel's status.

7. How do I find the items size fitting me?

You can find Size Chart below the Size Selecting field.

8. How do I change my order or cancel my order?

Since your personalized jerseys are one-of-a-kind and made just for you, a $20 customization fee per item is included in your purchase. If you would like to change or cancel your order, please send us an email with your order number and the reason of the cancellation, and we will try to retrieve it back.

9. How do I return the items to your company?

Our personalized jerseys cannot be returned unless it is defective or damaged. Please refer to our Return & Refund Policy on Damaged/Misprinted Items or please contact our customer service for return.

10. How many payment methods do you accept?

We accept Credit/Debit Card, PayPal, and ShopPay. If you meet any payment issues when you order , please feel free to contact with our Customer Service, thanks.

11. Can I change the destination country on my order?

After placing your order, you may not change your shipping from domestic to international and vice versa.

12. Why do you charge my card more than price of your product?

We only receive the product price. The extra money may be charged by the bank as the bank fee. Hope you can understand. Note: Since there is exchange conversion, cross-border fees (Charged by issuing bank) and etc., there is a difference between the actual charge and transaction amount, and the proportion will be depending on the bank.

FAQs

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